FAQS

HOW CAN I TRACK MY ORDER?

Once your order ships, we’ll email you a shipping confirmation with a tracking link. Tracking information may take 48–72 hours to update after dispatch.

CAN I CHANGE OR CANCEL MY ORDER?

We begin processing orders quickly. Please contact support@homegood.us as soon as possible with your order number. We’ll do our best to help, but changes or cancellations cannot be guaranteed once processing has begun.

HOW DO I RETURN OR EXCHANGE AN ITEM?

Eligible items may be returned within 30 days of delivery. Items must be in the same condition in which they were received, unworn or unused, with tags and in the original packaging. Contact support@homegood.us before sending anything back; returns sent without prior approval may not be accepted.

Once an approved return is received and inspected, the refund will be issued to your original payment method. We do not offer direct exchanges; please return the eligible item and place a new order. See our Refund Policy for complete eligibility and instructions.

THE ITEM I WANT IS OUT OF STOCK. WHAT SHOULD I DO?

Restocks vary by product. Enter your email on the product page, when available, to receive a restock notification so you don’t miss it.

I ENTERED THE WRONG SHIPPING ADDRESS. CAN YOU CHANGE IT?

Contact us immediately with your order number and the correct address. If the order has not been processed or shipped, we may be able to update it. Once an order has been packed or dispatched, we cannot guarantee an address change.

WHAT SHOULD I DO IF I RECEIVE AN INCORRECT OR FAULTY ITEM?

Please email support@homegood.us within 30 days of delivery with your order number, the product name, a description of the issue, and clear photos. Our support team will review the information and provide the appropriate next steps.

I FORGOT TO APPLY MY DISCOUNT CODE. CAN IT BE ADDED AFTER CHECKOUT?

Contact us as soon as possible with your order number and discount code. We’ll review the request, but discounts cannot be guaranteed after an order has been placed.