Shipping policy

Last updated: October 31, 2026

Order processing

Orders are usually processed in 1–3 business days. Business days exclude weekends and public holidays. Product-specific lead times, if any, are shown before purchase.

Delivery methods and estimates

Available methods, supported destinations and charges are displayed at checkout.

• Economical Shipping: estimated transit time of 10–15 business days after dispatch.
• Standard Shipping: estimated transit time of 6–12 business days after dispatch.

Processing time is additional to transit time. Estimates depend on destination and carrier service and are not guaranteed arrival dates. Where an eligible free-shipping offer applies, its conditions and the final shipping charge are confirmed at checkout.

Tracking and fulfilment

We send a tracking link after dispatch. Tracking may take 48–72 hours to become available. Orders may be fulfilled through international supplier and fulfilment partners, including in China, and may arrive in separate parcels. Do not assume a United States dispatch location from our business address.

Customs and delivery details

Provide a complete and accurate delivery address. Availability for PO boxes, remote areas and special destinations depends on the checkout options. Applicable taxes or duties included in the order are shown at checkout. Import charges not collected at checkout may be payable to the carrier or customs authority where applicable; contact us before ordering if you need clarification.

Delays, missing or damaged parcels

If we cannot dispatch within the stated processing time, we will contact you with a revised date and the options required by applicable law, including cancellation and a prompt refund where required. Contact support@homegood.us if tracking is stalled, delivery is overdue, or goods arrive damaged or incorrect. We will investigate and provide the remedy required by applicable law. Optional shipping protection is not required to exercise statutory rights.

Cancellations and returns

Email us as soon as possible to cancel before dispatch. See the Refund Policy for eligibility, return arrangements and refund timing. Do not send returns to the business address without confirmed instructions.

Seller and support

Company and customer support

HomeGood is operated by Zhong Pioneer Global Trading Inc, United States.

Company tax identification number (EIN): 42-5051937

Business address: 400 E 1st St #304, Casper, WY 82601, United States

Customer support: support@homegood.us
Telephone: +1 323-496-8868

For order enquiries, include your order number and a short description of the issue. Do not send payment card details.

Our business address is not a return shipping destination. Contact support for correct return instructions and a valid return facility address before sending goods. Statutory cancellation rights do not require our approval.

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